Delivered 2 out of 7 scripts over 3 months, 5 pending
I transferred seven scripts from CVS two and a half months ago, to minimize our “donut hole” obligation. After many customer-support calls over two months, we were told that all scripts were pending - because all scripts were combined into one and some of the drugs were not available yet. At this point we asked if the scripts could be separated into individual scripts and were told that they could be, which allowed two of the drugs to be released and shipped. Since then, the other five are still not available, thus five drugs have not been available for almost three months. The irony is that I paid $180 for the annual savings plan, which they said is not refundable even though they cannot provide the drugs. Since I’m running out of some drugs, I asked what I should do. They said I should just get the drugs from another pharmacy, until they could fulfill their obligation with no indication as to when that may be.