If I could award zero points I would
If I could award zero points I would. I also ordered a pair of shoes described as being made in the USA, made of leather and fitted with a high end orthotic insole. Naturally I now know these claims to be FALSE. The shoes that arrived were too large and were nothing like I was expecting. My complaint initially went unanswered but finally they advised that I could buy a second pair for 20US$ and I could keep the original pair. This was unacceptable so I submitted a claim via PayPal. The upshot of this is that I could get a refund but had to sent the shoes back..This I did, at a cost of £13.01, despatched through EVRI (previously Hermes). That was a month ago and the tracking shows the shoes are still in transit. I have virtually written off the money I have lost but feel strongly that there should be greater protection, for consumers, from companies like this. I would advise all complaints be channelled through Trading Standards and even the Advertising Standards Authority.