Avoid. Avoid. Avoid.
Too be honest, I am devastated I am only reading these reviews now. What was, at first, excellent customer service, I have been dealing with a very lovely representative who was attentive, communicative and extremely helpful. It made me very confident to use this platform. Based on said service, I trusted the quality but unfortunately I feel quite robbed. Promised that the sample product we had ordered - fully customised so wasn't cheap - was tested by their team and promised to be of the highest standard. I was contacted and immediately told that the manufacturer had made errors to the original sample and they had requested a new one. That's fine. I appreciated the notice. When the sample arrived to their warehouse I was provided with video and photos and promised that it was tested. I was very happy with how it looked and went ahead with an order. Trusting them - bad idea. In the meantime I had the sample shipped to my address to begin using it - and for marketing purposes. The product fell apart within 3 days of use. Like, completely apart. The stitching unravelled, the features broke, the logo came off. It was embarrassing that I nearly sold it to customers. There are far better platforms with links to genuine manufacturers who can assure great quality. Unfortunately Yoycol does not seem to have links with these high quality manufacturers. My thinking is that they offer products at certain prices yet purchase very cheaply made tat so they earn a high profit. Taking full of advantage of POD and Dropshipping clients. Best to avoid. You will lose money. And definitely do not attempt to sell to customers without fully testing the products yourself. Major regret on our behalf. We are fighting for a refund which we may not get so yes, robbed. I have over 100 products sitting in their warehouse that I can do nothing with. The customer representative, while still in touch via WhatsApp (most likely because I am not backing down and will proceed to go through every channel necessary including the CCA, ministry of commerce and our consulate) the communication is starting to slow down and I can already tell the blame is being shifted to me. Providing me with ridiculous excuses and details on behalf of the manufacturer. It's all quite bizarre and I'm just disgusted with myself that I didn't research more into this company before making such a huge purchase. We've lost a lot of money here and I just know they won't refund me. Somewhat hoping that everyone here who has also been scammed decides to complain higher up the commerce chain in China because this company is clearly scamming people.