Superb customer service and a company who cares for their customers
I have been buying products from Sophie & Toffee for the past three years and have always been happily receiving them. Their customer service has been wonderfully taking care of every issue which I had. Be it, items which had been damaged from transit or even helping me to move a box to the next month's theme because I have forgotten to skip my subscription! When Covid strikes and the postal service encountered delays due to limited flights, the customer service was kind and patient to reassure me that my package will arrive and if the post lost my package, they would resend my package or refund me immediately. On top of this, they have recently upgraded all shipping to express shipping! I can now look forward to receiving my packages within 3 business days! What more can a customer ask for? Superb customer service and a company who cares for their customers and is willing to help as much as it is reasonably able to do so! Definitely one of the best resin crafting company out there! Highly recommended!