First class service
Firstly I have to say I an influencer brought Napo to my attention. She had provided a discount code. Even without it Napo was a good price. First time I have claimed with Napo but tbh its a fairly new policy. My vet submitted my claim, within 15 mins I had a text asking me to review the claim, confirmed the information and then approval sent within hours. I love that I got to see the claim first, with a break down, fantastic. Also got a free tractive device had an issue with not getting code to claim, within a day had all information sent to me. By fair such an easy insurance company to deal with which is a refreshing change.