Extremely disappointed, don't recommend
I’m extremely disappointed with my experience with this company. I placed my order in October and have spent nearly two months trying to get a straightforward resolution. Throughout this time, I’ve been given contradictory information, repeated delays, and promises that never materialised. Despite the website showing items as “in stock,” I was repeatedly told that the colours I selected were unavailable for a replacement. Each time I chose an alternative, I was told that colour was also unavailable. I was then offered replacements, but even those were delayed with no clear shipping date or tracking information. I was also told I would need to pay return shipping to Germany — something that was not made clear at the time of purchase — and was then encouraged to keep unsuitable shoes in exchange for a partial refund or a “free pair,” which also never arrived. As of 08 December, I still have no update on the replacement they claimed was shipped from Asia, and no tracking information has ever been provided. This experience has felt like being led in circles rather than receiving genuine customer service. I cannot recommend this company based on my experience.