Customer service nonexistent - Facebook to the rescue
Ordered and paid for 4 100 AH batteries (over $700) and received only 1, with an email saying that completes my order. Customer service phone does not answer. Chat is a bot and when it says it is escalating to a person, no person comes on. Have sent emails but so far no response. Company is apparently not properly staffed to fill orders. accurately nor to fix problems when they occur. Will do credit card chargeback, I guess. Update: I finally reached someone by sending a Facebook Instant Messenger message to their Facebook account. The person who responded was able to get the customer service team to answer my emails. They agreed to send the 3 missing batteries on condition I close the credit card dispute. I did that and they sent a tracking number and an apology. Upgrading my star rating to 2 stars as a result.