A slight hiccup with your booking lead to downward spiral of ridiculousness
The most recent bad experience I had with this company is booking my ticket for KUL-KIX. Initially, I booked the Premium Flatbed with promo price. Some weeks later I received email regarding the flight reschedule and asked me to choose either re-schedule to another date or receive credit shell. I submitted form to INQUIRE about the credit shell and then I ended up having my booking canceled and refunded in credit voucher form. I submitted another form to get the booking reinstated but then I lost my Premium Flatbed. I requested back and forth to have it reinstated back to the original service class but they insisted on saying flatbed seats are limited and not available. Till now I still struggling on claiming back the service class that I originally paid for while my travel date is nearing. If they don't resolve this issue, I have to pay extra for the luggage allowance and meal. I felt cheated and scammed. You can only live chat over the web with their customer service reps and most of the time they will end up telling you to submit eForm which feuling your vicious cycle of despair.