Great support, beware of shipping
My experience with an order with Seeed Studio was mixed. Their support team was great, but I'd wait till they have a fulfilment partner in Europe before I order again. The problem I had lies entirely with DHL, the shipment company, who made 3 errors. They miscalculated the VAT (likely because they didn't see the correct invoice). I phoned, was wrongly informed, phoned again, made an new delivery appointment. DHL never tried to deliver, but instead returned it to sender. It took about 8-10 emails with Seeed support before everything was settled. In the end, Seeed support send the parcel again with FedEx, doing their best to ensure the customs declaration was on par with all standards. That worked like a charm! So the support of Seeed really, really did their best to deal with the very poor service DHL had, and tried everything in their power to make sure the same issue wouldn't happen again. They partially succeed. For one thing, they could not adjust the customs declaration on the parcel (it did not separately list the shipping costs, like it should), so they mailed me the correct one, I could show to customs myself. That said, I found it a hassle. I'm happy to pay for VAT, and even the €10-€20 handling fee (clearance charge) charged by shipment companies, but having to pay that fee AND solving the poor service by DHL -- no thank you. I'd rather wait till Seeed found me a proper Fulfilment service in the EU, which DOES take care of customs without making errors and without charging a ridiculous fee.