Unfulfilled Order, Poor Communication, and Disappointing Customer Service
I placed an order at the beginning of December, attracted by their Christmas gift promotion. However, aside from being charged immediately, I have received no updates or information about my order. It’s now clear I won’t be receiving it in time for the holidays.I have contacted Pococo multiple times with no response. The lack of communication and failure to fulfill the order has been extremely frustrating. I strongly recommend avoiding this company if possible.