An Amazing China and Tibet Tour with TravelChinaTibet.com
TravelChinaTibet.com helped us organize an amazing and unforgettable tour to Guilin and Lhasa. We worked with Bruce Tang, who patiently made multiple revisions to the itinerary in order to accommodate our many requests. He always responded to our emails promptly, respected our ideas, and resolved all of our concerns. I was impressed by the high level of customer service and individualized attention offered by TCT. In Guilin, we had a private tour, which worked out perfectly since it was so flexible. In Lhasa, we had a small group tour. Our English speaking local guides in Guilin and Lhasa were both excellent and knowledgeable. We especially enjoyed the history and cultural insight provided by our local Tibetan guide. The service from TCT did not end once the itinerary was completed and booking finalized. TCT continued to offer their support and services throughout our whole trip. This set TCT apart from any other company we’ve ever worked with. When we were in Guilin, Bruce made sure we were doing ok and enjoying the tour by sending us text messages and calling to speak to us on the local guide’s cell phone. We encountered a rather stressful situation at the airport on the day that we were flying from Chengdu to Lhasa. When we checked in at the airport, we were told by the airline that the flight was delayed with no estimated time of departure! When we asked the airline for an explanation, we were given a few vague answers. We sent Bruce a text and he responded immediately. He sent us several messages and called us to offer some suggestions and possible workarounds. He even called the airport and airline to inquire about the delay. Due to the delay, we missed the group airport pick up time in Lhasa. Bruce made special arrangements and personally picked us up when we arrived at the airport in Lhasa! From the beginning stages of planning and throughout the entire tour, the level of customer service and support offered by TCT exceeded all of our expectations. Highly recommended and would definitely work with TCT again for any future travel plans to China and Tibet!