Bought an incents waterfall from an…
Bought an incents waterfall from an advert on Facebook for £18, £4 postage in June 2021. This was a gift for my daughters birthday. On opening the gift in December all perfectly boxed. She turned over the pot and it was cracked in 2 places on the back of it. This was clearly put in the box broken as the box and packag ing was not damaged in any way. I have since been InTouch with them and told I only had 7days for return or refund. I spoke by email with them many times and was told there was nothing they could do? I have since contacted paypal and it is too complicated to get back in touch with my bank etc. I would not recommend getting one from incents as clearly they do not have good customer relations etc we they would not even send a replacement and are still advertising on Facebook and it is now cheaper. I am very disappointed I will never buy off Facebook again.