I previously left a positive review, however…
I previously left a positive review of Hikvision technical support even though I waited on hold for 40 minutes. I am now downgrading their rating. As of 8/1/2025, all tech support will only be available via email. As of today, tech support is supposed to be available by phone. As of now, I have been on hold for 1 hour and 40 minutes on 3 different phone lines. This is not customer service. I changed from Hikvision years ago because of poor customer support, but a security system salesman convinced me it’s better now. Big mistake. Avoid this company. I feel like throwing the DVR away and buying a new one again. I do NOT recommend Hikvision. This is an addendum to my review above: I tried calling tech support a little while later and this time I selected the option for professional/installer. After 10 minutes, someone picked up and he was able to resolve my problem with my DVR/Software. There was no issue regarding me being an end user. Bottom line, Tech support is ok IF you are able to get through to them. After August 1, 2025 when there is no more phone tech support, I have no idea how that will be any better.