Messed around should be the title of this website!
Its really not straight forward buying from Alibaba unless you go to the wholesale part and even then i encountered problems there. I purchased something in wholesale to find a message from the seller asking me to cancel the transaction and pay through paypal instead because the Alibaba fees were too expensive. So i opened a dispute as advised to start the refund process and found that the payment wouldn't be refunded until after 7 days. So i wait and i receive a refund, less £3, unbelievable!! And i didn't trust the wholesaler after that after being told 3 different quotes, after them trying to make me accept in the invoice less units so i was paying more per unit on a few occasions and now this refund mess, forget it!! My first ever order wasn't too bad, but the units were not wrapped well leaving me with damaged items and boxes. Still waiting for one more order to come through and i hope it isn't like the first two, i keep my fingers crossed!!