WORST customer service ever to replace a broken chair
WORST customer service ever. We ordered two accent chairs and one of the chair was broken upon arrival. And when we reached out to customer service to see 1) if another one can be sent without any shipping fee, 2) have the guys pick up the broken item, but I was getting transferred to agent after agent with no help. Currently I’m on hold to speak with agent number 7. Who knows, maybe they’ll hang up on me again. I’ve shopped at pottery barn and this is by FAR the worst experience I’ve ever had.