Broken dirty bus, awful customer service
I paid three times more for the "gold bus." When I got on, the bus was a mess - it clearly had not been cleaned. Then, a little while into the trip, the bus makes a stop on the side of the road for a minute - unexplained - and then we keep going. A little while later, we make a second stop. We are told the bus is broken. So we sit on the side of the road for 20 minutes, waiting, we are told, for the next two or three buses to come down and pick us up. After some time the bus continues on, and we ultimately make it to our destination (notwithstanding additional trouble getting the bus into gear after the Bethesda stop). The real kicker, though, is rather than respond to my complaint and request for a refund, I am told that the bus made the journey within the scheduled time, and thus no refund would be given. How's that for customer service? Completely unresponsive to the fact that their "premium" dirty bus broke down. Vamoose can vamoose out of my future!