So this is going to be a long one
So this is going to be a long one and will be about DJI themselves, but also about people who sell their products. So imagine buying a DJI Mini 2 drone, (with the Fly More package), off a web site with good reviews, for a decent price - you pay £500. When it gets to you one of the batteries doesn't work so the company arrange for you to send JUST the battery back (BIG mistake). What you should have been asked to do is send the WHOLE thing back, that takes a further two weeks for you to find out - when you do finally get this drone on its way, back to the seller, you are looking at a further two weeks before you get it back.. maybe FOUR! Now we get to DJI themselves - Because 3 batteries still doesn't give you a lot of flying time, you go onto DJI's web site and order 2 more batteries at a cost of £107! You also purchase Care refresh 2 yr plan for a further £69. Within 24 hours of having the batteries from DJI one of them fails! It would take me pages, and pages to tell you about the hour long text conversation I have had with DJI this morning trying to get this replaced. It is a nightmare... Did you know that if you try to send back a battery to the Netherlands, UK customs might destroy it??? Your £107 gone.. up in smoke.. never to be seen again!!! The ONLY good thing I have to say.. is the Mini 2 drone itself.. mind blowing - its one of the lowest range now - mini 3, mini 3 pro etc are all better and yet I have some stunning video's and photos from this thing... I just wish the batteries were not so crap... Update on 30/05/2023 OK so I have edited this review because when a company mess’s up, but then goes not just the extra mile, but then some to put things right, they deserve a pat on the back. I won’t bore you with all the details, but this bit is VERY important if you ever have a DJI battery go on you that you got directly from them. You can take a video of you destroying the battery in a bowl of salty water and they will send you a new one! No, I’m not making that up! I have a replacement battery within 24 hours of doing so from the Netherlands. Adrian – top man – well done – excellent customer service sir!