Mishandling or breaching of sales?
The handling of their sales is absolutely not acceptable. We placed an order for an available product (a pre-owed Louis Vuitton handbag). The transaction went through as our credit card was charged immediately, the product listing was then put as “sold”, and we thought we are going to get it in one to two weeks. Wrong, but wait, there is more! Four days later as we haven’t heard from them, we decided to drop them a note asking for status. A Customer Service person responded within a couple of hours to tell us that the delay was due to a long holiday weekend, but our order will be processed and we should expect the product will be shipped the next day or so. We thanked them for the information, but that is not all! A few hour later we were contacted via email again but this time they told us that the product was sold to someone else over the weekend and they went ahead and gave us back the credit. How could this happen when an earlier email said they don’t work on the holiday weekend? This has been our first purchase experience with Potero and it will be our last. Why is it a big deal to us? It is about the lack of reliability and honesty. Thanks for reading our feedback.