Customer service at its BEST
I recently made an error in the size I ordered. Although I was certain I was right, Charlie calmly showed me my error. I reordered the correct size and was surprised to find an email from Charlie offering a discount on my next purchase. I explained I had already ordered, certainly not expecting any discount on a mistake that I made. But he gave me a refund anyway. It was an unexpected kindness. We all know how customer service has suffered in this COVID environment, often it seems it’s used as an excuse to not do the job. It’s wonderful to know that at Miracle Sofa, customer service is still an important and vital part of doing business. Thanks again, Charlie. Sincerely, SueAnn vdB