This company accepts no responsibility …
This company accepts no responsibility for any of its failures. We paid for 3 day turn around and was assured that the passport had been processed and all was fine. However, the morons that work at the agency in Houston couldn't manage to properly place these passports in the FedEx drop box. In fact, they couldn't take the time to hand deliver the packages to a FedEx location. They were also not aware of their error until customers started calling them asking about the whereabouts of their packages. I would not recommend using this company in the future.