Poor Experience
Shopping and ordering was a good experience. The website it well done, and easy to navigate. However, I am rating low because I ordered a King Comforter, and received a Queen/Full. I returned to incorrect bedding via UPS on Tuesday and it was shipped on Wednesday. They said they would mail my King once they saw the confirmation the Queen/Full was returned, and I haven't received any information that it's been mailed yet. I was disappointed that the customer service rep made it seem like no big deal, an every day occurrence, that they just had to fix. They didn't offer any additional discounts, or ways to make it up to me for the inconvenience. We just got a king bed, and do not have any other bedding other than sheets. It's frustrating that our bedding came incorrectly when the order form in the box clearly said King Comforter.