Great customer service!
RugPal did not have the rug we ordered in stock. Customer service was on top of it and assured me that that the stock was being replenished. I noted that we were moving. Customer service took down the new address for when the shipment would come in. Took away a star because they still sent it to the original address. Luckily, it arrived much earlier than we anticipated. Customer service was always proactive and friendly.