A Masterclass in Bad Faith and Broken…
A Masterclass in Bad Faith and Broken Trust I am writing this to warn any international buyers considering this service. After months of waiting for a lost package, the customer service experience has been nothing short of a nightmare. I followed all their rules and purchased additional insurance to protect my goods. When the package was lost, they admitted fault but refused to pay out the insured value. They use convoluted 'proportional' logic to avoid paying what is owed, essentially keeping the insurance premiums for themselves. For a company to treat a long-term, loyal client this way over a clear-cut loss is disgraceful. Their support is a wall of scripted excuses designed to make you give up. Do not be fooled by the interface—their back-end logistics and claims department are untrustworthy. Seek an alternative that actually respects consumer rights.