Customer during shipping responsible for package?
Previous orders went through PostNL and delivery was no problem. Since i had no hurry, last order went with 'free shipping'. First package was held at the airport ('Alice' told me). So they had make a new shipment. After 1.5 month without a signal or package, i asked Volumerate when to expect the package. Had to wait several days they told me. Track&Trace showed it was delivered in UK instead of NL. So asked 'Alice' what went wrong. They said it was send back to them. 'Alice' gave me 3 options: resending, refund or refund on account. Oh, and the first 2 options would cost me 2 dollars 'because it failed to deliver' and 'it was in their policy'...yes sure...So I made a claime at Paypal. 'Alice' now said they would resend it if i closed the claim at paypal. Had to tell her several times that that was not going to happen. At the end they did not reply at Paypal so Paypal made a refund. So: if ordered, pay with paypal (or other credit cards)