Mollyevers do the right thing
Mollyevers do the right thing: I am writing this review as a mother who is simply trying to help my daughter receive a full refund for a dress she cannot wear. My daughter ordered a custom-sized dress from Mollyevers and provided the exact measurements requested. These are her current measurements, and she wears clothing and dresses in these sizes without a problem. Unfortunately, when the Mollyevers dress arrived, it did not fit. The zipper will not close. We contacted Mollyevers and explained the problem. They asked us to provide proof showing that the dress did not fit, and we did exactly what they requested. We provided the evidence showing the fit issue. Despite providing that proof, we have now gone back and forth through numerous emails and have only been offered partial compensation rather than a full refund. I understand that Mollyevers considers this a custom dress. However, my daughter provided the exact measurements requested by the company. The dress does not fit, and when Mollyevers asked us to prove the problem, we provided that proof. What is especially frustrating is that Mollyevers' own return policy discusses providing photos or other evidence when there are problems, including size errors. We cooperated fully with that process, yet we are still being denied a full refund. My daughter is a student who works and saved her own money to purchase this dress. She followed the ordering instructions, provided her measurements, and has done everything that has been asked of her. She should not have to lose part of the money she worked for because a custom dress made using the measurements she provided does not fit. We are not asking for anything unreasonable. We are simply asking Mollyevers to do the right thing and provide a full refund for the dress. I have tried repeatedly to resolve this privately, patiently, and respectfully with the company. I am still hopeful that Mollyevers management will review this situation and provide a fair resolution. If Mollyevers resolves this matter and provides a full refund, I will gladly update this review to reflect that they did the right thing.