Exceptional Customer Service by Malisa
I bought my first rug from RugPal. I had never heard of them but found a rug that I wanted online. Not only did the price match a competitor’s price, but they delivered exceptional customer service from the get go. Before ordering the 9x12 size that I needed, they recommended ordering the smallest size to see if I liked the color. That way, the return shipping wouldn’t be as expensive. Once I got the 2x3 and knew the color would work, I ordered the 9x12. When they saw that I ordered the larger rug, they sent me an email saying to not worry about returning the 2x3 - to keep it and they wouldn’t charge me for it. The first 9x12 that I got was defective, it had a snag. I returned that rug and even before they received the damaged rug, they had shipped me a replacement. RugPal is extremely easy to work with and offers excellent customer service! I highly recommend them and will purchase from them again in the future.