Update- happy resolution: Mixed reviews for this company
-one star as net experience was troubling, at times felt unethical, poor communication between customer and "writing team". But let's start w/ the positive first: - profile development - 5 stars - well written and I thought really captured the range of my personality -pix selection - very helpful to have their g-lines, but esp to have access to their editing services and gen feedback about pix -dating app - 5 stars for having the Vida team set-up my profile for each app. Lovely process, they helped me craft my answers to the many questions and then posted them. > -managing dating apps - zero stars - and after all of the above it went down hill pretty quickly. I'm very introverted and a "later dater", so having Vida screen for possible candidates and send soft ball questions to get the ball rolling sounded like a dream...and it was for about 2 days and then the "writing team" started making up info about me. My acct manager tried to assure me that the misinformation wouldn't matter as the potential date wouldn't care. I'm old school about a few things and the true and correct info about yourself is the basis of any relationship, so this felt like lying to me. I didn't appreciate the brush off by the account manager and was way out of my comfort zone when the bad info was repeated at least one more time to the same person...and new misinformation was created. Unfortunately, all of this could have been avoided by just asking me what my answer was to things like what city did you grow up in? The writing team decided to punt and say I grew up on the west side of my state, when in reality I grew up in a big city on the east side of the state(try explaining that on a coffee date). Why did I move to my current location? The writing team decided it was to be near family, unfortunately all my family lives at least 500 miles from my current location - this info was repeated twice to one possible candidate. The correct answer is I moved for work and friends in the area. Within the first wk I asked the Vida team to stop working w/ my account as I was very uncomfortable w/ the lack of communication w/ me and the delay in the writing team correcting the misinformation. For the money, correction to these issues should have been a no brainer. You may be comfortable w/ these kinds of miscommunications, I'm not, when I meet someone new at a party, church, etc I'm listening deeply to who they are, what is important to them and will circle back to the info they have given about themselves. I'm not going to continue a relationship w/ someone who has given me bad info about the city they were raised in, why they have moved to my town, etc. > -in tiny print in the Vida contract it lists the opportunity for mediation if you have an issue w/ their services. I've requested mediation at least twice and have gotten no where. >Oct 2025 Update - I was contacted by the Client Manager very soon after this review posted. I appreciated the quick response and her commitment to remedy what was a difficult situation for me. She offered a very reasonable solution to the situation, to which I am most appreciative.