Avoid this scam retailer at all costs
Avoid this scam retailer at all costs. My costume was delivered significantly smaller than the size I ordered. After having to prove the size was wrong through photos showing the measurements, I was warned that the shipping costs back to them were high (I think they are based in china) and I could simply get a 15% refund and sell my costume on Gumtree! What on earth do I advertise it as - Mis-shaped poorly constructed costume of indeterminate size?! 100% refund offered, which is against the Consumer Duty Act of 2015! The returns policy is impossible to follow since they expect the goods back within 2 weeks but in their own correspondence warn that returns often take 1 month to receive back. This company really is a SCAM! I had to purchase through Amazon a replacement costume for the event at significant extra cost. Wish I had just used trusty Amazon in the first place. This firm is a DISGRACE!