scammy feel
The results themselves are good. The billing/reconciliation and their power to decide is the problem. You buy 'lifetime' premium credits- they allocate them over the course of a year- can't use at will for what you purchased. They do not provide any reconciliation proof- you don't know how many credits are used per project. When you run out of their allocation, you're out. They don't show you when it will replenish. They don't respond. The customer service is non-existent. It's just a big guessing game. I guess if you want a larger montly allocation, you buy an even larger plan. So if you are wanting to use it for short-term project (which isn't going to last an entire year), then you end up having purchase enough such that you can use what you need and the balance will never be used. It seems very scammy- especially that they pretend they can't provide a reconciliation even when asked- when it should be in your dashboard. I've been a customer about 6 months. I have a project i'd like to finish- fortunately it isn't business oriented with a deadline- so i just check back randomly until i can generate more materials until it runs out. The software doesnt even tell you it's out or almost out- after you run the program- it'll tell you it's ready - but won't provide the finished product. That's how you figure it out.