Just buy from Amazon
I ordered some items for my niece's birthday, unfortunately this company uses Yodel (who are notoriously bad) and the item was delivered to a public place and subsequently stolen. The company have been very limited in their response to this and I have done most of the chasing. To this day I am still without the items and £35 quid out of pocket. I originally used this company to avoid using big corporations e.g. Amazon but my advice sadly would be to use the big corporation! They have a better delivery success and are actually more willing to help resolve your problems if any arise. EDIT: They have kindly responded and offered me a refund for the items which I am appreciative of. I have increased the star rating to reflect this.