Astonishing reply from customer…
Astonishing reply from customer services! They don’t address the issue that their website fails to reveal the customer needs to pay customs on top of postage to return an item and that customs let them know it’s held up there, not the customer. This explains why so many unhappy customers have proof of returning an item and Sdeer say they haven’t received it. It because it’s stuck in customs! They just cut and paste the same bland reply on here with no recognition of the what was asked/stated. For the record top I sent back was in perfect condition and was sent with Evri via the post office but its stuck in customs so it’s lost me over £45. Don’t buy from this rip off company.