DO NOT TRUST CHINESE SELLERS
UPDATE. I have got to pay to send this piece of junk back to them at my cost to get my money back from PayPal. DO NOT BUT THIS JUNK FROM THESE CHINESE THIEVES i purchased this unit for my Toyoya 2017 C-HR oem-android-for-toyota-c-hr-rhd-high-version-2018-radio-with-bluetooth-hd-touchscreen-gps-navigation-system-support-carplay-dab-h6729 It arrived after i had to pay £55 tax to Fedex, Apple Car Play didn't work, DAB Aerial connection wrong, Reversing Camera fitting not the same, plus the back was over and inch too thich to fit in the car. Since then this Chinese Company have fobbed me off and offered me $80 back and keep a unit that doesn't work or fit my car as they told me it would. DO NOT BUY FROM THIS LOT UPDATE REPLY FROM THEM on 21/6/2021 Hello Please send the item back with package well via EMS(the postal service).We will not sign for the package if it is not shipped back via EMS. We need to pay very high taxes and it is hard to clear customs if you didn't send it back via EMS. Last month, one customer didn't send back via EMS, the item can't reach now. Please send everything(all the cables and accessories) back in the package. Address: Room 202, 2 Floor, MaAnShan Second industrial zone, ShaJing Street, BaoAn District, Shenzhen City, Guangdong Province, China Post code: 518000 Tel: +86 15323840305 Name: Zhang ben The price on the package, please write "USD$48". The full description of goods, please write "Car multimedia". Please make sure that the item value on the package need to be USD$48. Last month, one customer wrote USD$500 on the pacakge, the item is still in China customs and we can't get it now. And please do write our phone number on the package to help us receive your package. Please provide the postal service tracking number to us after shipping.Thank you! Jasmine MY REPLY IS AS FOLLOWS Hi, I am sorry but i am not liable to pay postage costs for a unit i had to pay customs tax on, that is not as was required or described. I have never heard of EMS and i am not sending back to China to be told you never received it as i've been ripped off before over that old trick, and i am certainly not going to fraudulently put a lower value on it so you don't have to pay customs tax. I have read the reviews on Trustpilot which i should have read before i ordered this unit, as all the warning signs are there, but here i am with a unit that doesn't fit in my car. So far i have been asked by Seicane to get it fitted professionally and get it altered. Your returns page states "Policy Exclusions Products are not covered by our 30 day return and refund policy if: 1.The product is not distributed by Seicane. 2.The product has been worn, damaged or contaminated. 3.The product has been stored or exposed to extreme environments. 4.Unauthorized repair, misuse, negligence, abuse, accident, alteration or improper installation. 5.Partial goods of a complete sets are be returned. 6.The claim is made more than 30 days after your received the item." I have fitted Car stereos for years and i know what i am doing, your unit is not fit for my car as the back is too big, and i am certainly not going to alter it for you to then say it is now not covered, and i cannot see a way of altering it unless i cut a massive hold in the back of the head unit panel in my cars dash. You've offered me $80 refund and i keep a unit that is no use to me, and will be difficult for me to sell on to someone else whose car it will not fit in. SO no i will not accept that. Also on your return process it states "3.Return fee If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product" So as you sent a unit that is clearly not going to fit my car due the huge brown back on the unit, and also that apple car play doesn't work, and i cannot plug in my Reverse camera, and DAB fitted aerial etc the return shipping should be down to you to organise, and you should get Fedex to collect it from me. I asked all the questions before ordering about if the unit fits my car, i was told it will, i stated i needed apple car play, be able to plug in my DAB fitted aerial, and my fitted reversing camera, i was told yes they will be fitted in the harness, the harness is just the basic one for power and speakers etc and nowhere to plug in the above required items. The fact that the unit has a massive back on it makes me again ask the question "how did you get a unit in a Toyota C-HR in your picture?" I look forward to your reply.