Extraordinary support
For a new product the support is extraordinary. Frequently your problems are taken care of in days or weeks.
Johan
Belgium
4★ Reviews
5👁 Reads
0👍 Useful
4 reviews
Fantastic mower and excelente service
My expectations were very high, especially because I couldn't find another supplier willing to take on the challenge of my complex, rough 1/2-hectare garden. The installation went smoothly, but honestly, mapping out my garden with all its obstacles did take some time. It really needs its tracks due to the unevenness of my garden. I also had to make a few adjustments afterwards. The mower has many settings, which means it sometimes behaves differently than you expect. I received answers and tips on how to adjust the settings to all my questions. Those answers usually arrived the next day or a day later. After a few weeks, a bearing broke for inexplicable reasons. After a diagnosis, Lymow simply sent me a new mower! Wow! What service. To this day, I haven't experienced any further problems. It's also nice to know that I placed the charging station in a garden shed (Lymow advises against that), but it drives in and out of there without any issues. It is a fantastic machine that can handle a lot. An example of modern robotics.
If you do not understand the mower behaviour, ask it.
It is not always clear why the mower behaves the way it does. There are also limitations, and not all details are in the manual. The Lymow team analyzed my questions one by one and also helped brainstorm solutions. There are minimum dimensions for No-Go zones, and the distance between them also plays a major role in the mower's behavior. Usually, there are alternatives, but sometimes there aren't, or not yet.
Problem solved but it took some time.
It took some time to get help. Probably because of the success of the product. The help I received afterwards was clear and helpfull and solved my update problem. I received several reasons why ota update could fail. Updating with a celular netwerk was the solution. Thanks for the assistance.