Very disappointed! Product and customer care is trash!
Very disappointed, disgusted! The customer service is awful, TERRIBLE! No phone number to call, email responses take 24 hours (not just the first one, but every single time it takes 24 hours) to get the absolute bare minimum of an answer reply from customer service. It took a week to find out I needed the entire extruder unit. The product is total garbage! Bought a Neptune 4 max and it’s literally been trouble since day one! I’ve had a failed print every single time, not once have I had a successful print. Second time I used the product I had the blob of death. I literally replaced every. Still can’t get the product to level. Hours I’ve tried! I gave up after hundreds of dollars in replacement parts and hours trying to get it to work properly. It sits in the corner of my office collecting dust, while Anycubic kobra 3max has been printing nonstop without a single issue. Hundreds of hours!