Delays, arguments, invitations to lie....
I wanted to return an item and Linennaive wanted me to pay to send it to China at a cost of £25. Also they wanted me to lie to customs about the value of the parcel. They played what seemed to be a game of lots of delays in communication. So, I almost missed the return window. In the end Paypal paid me back. If you want to buy from this company use them or a credit card and beware of talk of tracking returns. As soon as parcels leave the UK they are no longer on the tracking system. I would stick with established companies with a UK base. Such tactics are become more common.