Terrible service
Terrible service, overcharged fees. Asked to deliver the luggage to HGK airport. The lady at the counter told us to indicate the “approximate” time we would be taking our luggage, and she explicitly mentioned that “it would not matter to be there exactly at that time, just indicatively”. Nonetheless we said 19pm, arrived to take the luggage at 19pm, had to wait a couple of minutes because of people in line ahead of us. But MR Wallace Lee was inflexible at the counter, “you have to pay 1 hour extra, you are 3 minutes late”. No matter we tried to explain what his colleague told us when we deposited the luggage initially, nor the fact that we arrived on time, but had to wait there for other people before us. “This is what you SIGNED, it says 7:00 pm, now it’s 7:03pm, have to pay a full extra hour”. Sounded like an “AI” powered robot speaking. I am not kidding, this is literally what we’ve been told, and certainly it did not feel very kind nor “human”.