Ordered something in early July, it's September 21st and nobody knows where it is
Ordered something in early July, with promised shipping time up to 18 days. It's now September 21st. I still have no idea where my item is (it just shows "in transit" on the order status page). Every time I have filed a ticket with their customer support, I receive an immediate response and am told to wait a longer period of time. Essentially they don't know where the item is. It seems people who have had similar experiences have received responses on Trust Pilot mentioning "creating a ticket"... but so far all the tickets have produced that same result for me: "please wait longer." From a customer satisfaction point of view the tracking is a joke and the prediction of shipping time is a joke. Whether or not this is the fault of customs or some other reason it's simply unacceptable to predict the arrival time with an "accuracy" of plus or minus months. They simply have to be able to locate in-transit packages better, and if there is a customs hold-ups they need to be able to give reasonable approximations of how long processing will take. Definitely would not shop on this site again and would advise against. UPDATE: October 2017 -- after posting this review I was contacted by the company and given a full refund of the amount. I still think they have work to do so that orders are reliably tracked and delivered to US customers.