Shipping issues. Refund issues. BE CAREFUL!
Update 7/5/2022 No more contact from DJI about refund. Contacted online chat for details for Merchant dispute and, once my order was found, she promised to process a refund and the refund showed as processing on DJI website within seconds! Stars raised by 1 to 2, as assume I will now get my money back, but how can I recommend DJI If you need to waste 3 days and start a merchant dispute to get a refund for items they cannot even ship! DJI, please consider finding out what went wrong in my case, to help future DJI.com customers. 4 agents were involved in my case, so it isn’t one person making a mistake. Thank you Previous Update: the order now says it cannot be shipped, as it now says one or more items are out of stock, but as yet no refund is being processed, with me apparently having to wait for delivery and return of items to them first! Nice products (based on expert reviews), BUT will you ever get your order from DJI.com? DJI.com seem UNABLE TO SHIP ORDERS in their promised time frame, or to be sure when they will ship (and unsure if they can stop the order they still cannot ship!) Order placed 3/5/2022 (evening) 1 business day to dispatch Delivery due 6/5/2022 Still showing as "Warehouse processing" 5/5/2022 evening, so I used online chat. They indicated my order would be top priority. Second chat 5/5/2022 and delivery commitments kept slipping and slipping and ended up being hoped to ship Monday, taking 3-5 business days. Comments were made by the DJI agent about courier issues and the new delivery window didn't seem that assured at all. I explained the dates no longer work for me and I was buying from somewhere else, with a commitment made by the DJI.com agent that a refund would now be processed automatically. Today (6/5/2022) all has changed. They might not be able to stop the shipment (of the item they cannot currently ship!), they require me not to receive the goods (They know I will not always be available and cannot stop a courier from dumping it somewhere). They would have to get the item back. The item's condition would need to be checked. This would all take lots of time! EVEN NOW, THE ORDER STILL SHOWS AS "WAREHOUSE PROCESSING" You cannot speak to DJI sales on the phone. You must either use the online chat, or respond to emails, if you speak to technical support and beg them to get sales to deal with the matter. With credit card chargebacks still expected to take up to 12 weeks, due to Covid-19, this is likely going to be a whole heap of my time, to get my money back. Unless a miracle occurs from this review, it will become a dispute tomorrow. Luckily I am told it will help that DJI.com put all their claims and promises in writing. The products may get great reviews, but something is clearly very wrong with their online store and distribution arrangement, if they are doing as their staff appear to be indicating and TAKING ORDERS THEY CANNOT FULFILL IN THE AGREED TIMEFRAME. Consider buying from a company that has a working arrangement with a courier to actually deliver your order. The current expected delivery date for an order made right now (6/5/2022 at 13:30) is 11/05/2022, which DJI staff directly contradicted yesterday, as an order placed 3/5/2022 could not ship before 9/5/2022 and would take 3-5 business days.