This company has the potential to be…
This company has the potential to be brilliant, phenomenal. Unfortunately like a lot of tech driven companies the focus is on tech, not actually running a strong, well run, sustainable business. Visionaries such as David are always attracted to the next bright shinny thing and once in his minds eye it is done, he is bored and he moves on rather than stick around for the tedious tasks...outside looking in as a frustrated investor these guys are spreading themselves too thin. They have a pile of brilliant innovations going on and business alliances, the trouble is they need to settle down and complete tasks already on the agenda, ONE AT A TIME. Instead of releasing 5 brilliant new products all at once, poorly, release one at a time brilliantly and give it the light it deserves. Promise less, deliver more and your clients will always be happy. Promise too much and under deliver and your clients will always be disgruntled and you will always be chasing your tail. Buckle down and do the hard yards. Your back office support is extremely poor for a company handling peoples money, you could be seen as a scam but I don't think so, just poor business management with details such as clients (hello you have no business without them.) They will eventually catch up but will have more ground to recover going about business this way where they are on constantly on the back foot due to a poor reputation due to poor business management, than if they had stepped out with new products one at a time properly and dealt with any glitches straight up which will only give them a great reputation. They need to stop the kid in the candy shop syndrome. Get support doing their job, talk to their clients, close some tasks and regain credibility.