Genuinely the worst experience with an…
Genuinely the worst experience with an airline I've ever had, and that includes having my flights cancelled day of with EasyJet. Their customer service is literally non-existent. The UK team doesn't pick up the phone or reply to emails. The Global Live Chat tells you to call the Global Helpline which is £4 per minute. If you opt to call the helpline, you are placed on hold for two minutes before being told by a pre-recorded voice that all assistants are busy and that you should call later. Genuinely mental how an airline can be this unhelpful.