Cowboys - avoid at all costs!!!
I ordered a battery for my in-laws' old laptop from these cowboys. I specified Royal Mail 1st Class Recorded delivery (2-4 days) for £2.00. They took £6.00 for their special delivery next day service - without permission. I emailed them to complain and they ignored me. I then got this email - three days after my order! "Sorry about the delay, you that order is out of stock temporarily, due to unexpected highly demand, restock has arrived today. We are glad to inform you that your order has been processed and dispatched by Hermes Tracked. It usually takes 3 to 5 business days for the items to arrive at out customers. If you are not available when the postman attempts delivery a 'while you were out' notice will be left. You will have to go to your local delivery office to collect the parcel within seven days." So they sent it far too late, by a different service to the one I specified (and paid for), and only decided to tell me three days later - useless. I replied saying In needed it within 2 days - no reply. The battery finally arrived three days later (via Hermes). I tried to get a response from them to obtain a returns code, they ignored me completely. I raised a case with Paypal and they then immediately replied with a message that made no sense. "Thank you for contacting us and sorry about the delay, due to you that order is out of stock temporarily. 1. You can keep the battery as our apology, since it will cost much more time to return the item. We'll refund £6 GBP. It will be the most convenient and quickest way for us to solve this issue. Do you agree? 2. Would you please send the battery back to us and keep in its original packaging? We suggest not using royal mail to return the package. Because the royal mail prohibit to sending the battery. Maybe you can use the other courier such as myHermes or other courier at your convenience. We also suggest that the parcel comment is: Laptop parts, not Laptop battery, which will be more easier and successful." What - eh? Do I keep it or return it? If I keep it 'as their apology' I'm going to have to pay for it anyway? I decided to return it - it arrived too late for me to install on my in-law's laptop so I got one from another source. It was sent via Hermes signed for, was delivered to their address a week ago but STILL NO REFUND issued. As well as contacting Trading Standards, I am considering the small claims court, so with the fees for doing that they will lose double the original cost. Please, please, avoid like the plague, they are absolute cowboys. UPDATE NOV 2018: After an endless stream of complaints from me, and trying PayPal to help (tip - they are another USELESS company when it comes to actually getting any assistance!!) I finally got my money back. Now though they are trying to get me to give them 5 stars (see below). NO, you are still a rubbish company with appalling service and I cannot recommend you! "Thank you for your time. "We are so sorry for that, please don't worry, we have issued a full refund to your PayPal account, please check your balance. Do you like resend a replacement? We can resend a replacement for free as our apology. "I noticed you dispute PayPal and 1 star review Trustpilot. We really feel so sorry about this situation. It is difficult to do a business online. So hope we can understand each other. We request remember to leave us a positive feedback. 4~5 Star will be much appreciated. "Sorry for the trouble brought to you, please accept our sincerest apologize."