Easy ordering and good prices, but difficult customer service
The ordering process, shipping times, and prices were all good. The real problem was customer service. I had to cancel my order, and did so more than an hour before it actually shipped. Somehow communication broke down within their shipping department, because it still shipped. When I reached out for an explanation and seeking to refuse/return the shipment, I was informed I would only receive a partial refund. It took a full day, between a dozen emails and calls with documentation to prove that the error was on their side. They finally "found" my original cancellation email (why didn't they just look the first time I asked???), which proved beyond doubt that I had cancelled prior to shipment. They did send me a prepaid return shipping label, and I was able to do the return. They have promised me a full refund - let's hope it comes through.