6 weeks and still no replacement.
Last summer (2016) I spent an entire month debating between the brand new DJI Phantom 4 or another brand. All I could find at the time was how good DJI support was when you had an issue. Fast-forward one year: My opinion has changed due to the experience I have had. My controller stopped taking a charge. At first I thought it was the charger itself. I was able to charge all 3 inflight batteries. I did a simple volt check with my multi-meter. All Good. When plugging in the charger to the controller, the controller indicated that it was in charging mode. However, after a few minutes, the controller would shut off (as if to say charge complete). I made contact with DJI online support, explained everything, and sent him short video of what was going on. He explained that I would, in fact, need to send in the controller for a simple battery swap. I asked how long did he believe it would take as I was to do some recordings for a local Sheriff's Office 3 weeks from that day. "Oh, turn around is 10 days". I confirmed he did mean after they received the controller in the mail. Let's fast-forward 4 weeks - no updates. Online Support states they will look into it. Let's fast-forward another 2 weeks - no updates, nothing. Item is still sitting on a tech's desk being tested. Although, 3 weeks ago, they told me the same thing. So here we are, 6 weeks in, and I still have no controller and no information as to when this replacement will arrive. I make contact with Online Support each week asking for updates with no updates :( CAS-972686-K7P7T9