Do not use TrainPal they are awful to…
Do not use TrainPal they are awful to deal with. I bought a return ticket yesterday at 14.01 I selected an Adult ticket. The email and ticket showed the ticket to be for a child. I immediately took a screen shot to prove I had ordered a ticket for an Adult. The screenshot was taken at 14.03. I then spent sometime trying to find how I could contact this organisation. They have no phone line so I used the AI chat function. That was useless then I got Amy, apparently a human? I sent the screen shot to her she escalated the matter to someone more senior. The reply was that as there was a discrepancy in the times described by them as a “coincidence” and they didn’t believe me 🤷♀️. Why would I purchase a child ticket, especially as I could prove I had ordered an Adult one. They have a faulty website and take no responsibility for it. They have offered a £10 voucher to be used on a £60 ticket. No refund for their error and no way to amend the ticket to an adult that I purchased, despite claiming the ticket could be exchanged but not refunded. I don’t trust this company and if you value your sanity I would suggest you use another online ticket company instead who are reliable and cheaper