False advertising and poor customer service
I bought 4-7 day shipping and it has been 15 days since I ordered and the dress has not arrived. The event has come and gone. I asked for a refund on day 10. Customer service initially told me to "wait patiently" (seriously?) then later said they updated their website that the shipping I purchased is "8-12 days" (not what I purchased) and offered an $8 refund - less than 25% of the cost of the dress (before shipping) that I no longer need.