Not efficient
I have only bought a few items from this firm in the past and nothing for a couple of years. In the past they seemed okay and worthy of three stars but not now. I was interested in an item on their website but their faulty software would not allow me to see what was included with the item and what was extra and as such had to be paid for. Also it would not give the shipping cost. I contacted the online customer service adviser who did not know anything, then another customer service advisor who was not efficient and kept me on the line for half and hour and still did not answer my questions. we were just going around in circles and getting nowhere so I gave up on the idea of buying the item from them. In short -- bad computerised software and bad customer service.