Awesome products, horrible customer service . . .
While my Spark drone was AWESOME, the Mavic Air and the process has been horrible. I am on the phone each day with customer service because I need to know the update to my receiving a new unit. My Mavic Air was shipped defective and I simply needed a replacement. It has now been nearly two weeks without a drone. I am a DJI Select customer and was told this would decrease ship time. That is not the case. All they had to do was replace the unit like they said. Today they told me they are not sure when a new one will ship out. There were no delays when I went to pay for the new drone, however I am forced to wait until the website is updated to see the repair status - which doesn't happen often. On top of that, I'm without a drone for which I've paid additional money to have delivered earlier. Now I am seriously considering getting my full refund and just keeping my Spark. And of course, NEVER buying anything from DJI again. They need to make things better by honoring what I paid them for and shipping my replacement, which is due to no fault of my own, to me expedited. But when I talk to them on the phone, they don't care. They mechanically say they are sorry for the inconvenience and you can tell they are reading a script or just making a statement. DJI has so much potential and their products are awesome, but they will lose out due to the horrible customer service and resolution time.