Refused to communicate post-purchase, and then stopped me posting a review of faulty item on their website.
The original interaction with them was great, with quick communication and postage. When my item arrived (phone screen), I installed it and noticed that it had very considerable dark spots across areas of the screen and was clearly a sub-standard (maybe factory reject?) OEM part or a fake OEM part. I contacted them asking about this with no response. I then tried to leave an honest, reasonable review of the part detailing this problem with a photo, hoping to gain their attention this way. The review was "pending" for 8 days, over which I sent a further two messages asking how long it took for them to accept a review. There was no response from them in this time, and after 8 days they "rejected" the review with no explanation, even after sending an email asking specifically why my review was rejected. Upon trying to use the "Re-write" option, I am given a "404" error and am unable to edit or re-submit my review. I have contacted them further explaining that I am unable to re-write my review and that it seems like my review is being kept from the website in order to protect future sales.... With no response from them. I told them that I would detail this interaction on TrustPilot, and I hope anyone considering purchasing from them has read this. FYI it was an LG V20 Screen + Frame assembly. This review has been re-submitted to allow it to be verified.