Shipping issue
If you are purchasing only one tool and need it in less than a week look elsewhere. My order is in limbo, stuck on a truck on their loading dock with no shipping date available. On Dec 8, I was on the chat function, with Max Tool, inquiring about the shipping of a Makita Impact gun. I was down to 3 online vendors. Max Tool representative on the Chat, said absolutely it will ship out today. I ordered via the internet and paid. I emailed 2 days later because I had received no notification of the shipment. Max Tool rep was responsive in providing a FedEx tracking number but the Fed Ex site said the label was created but no other status was indicated. I called this AM (Dec 11, about 72hrs after the placement of the order) and talked to Anthony, he was very courteous and helpful, he told me that FedEx “Informed us (Max Tool) that we are limited to one 53ft truck a day instead of our normal three. He went on to say that my order was on one of the trucks that has not been picked up and I can’t tell you when it will be picked up.” He said he could not cancel the order, but I could refuse it upon delivery. I would assume then I would be liable for restocking fees. Had the rep on the chat function, on Dec 8, informed me about these possible shipping delays on the Chat, I would have gone elsewhere to purchase the Impact gun. While I understand, I am just ordering one tool and companies are placing bulk orders; therefore, I am at the bottom of the food chain, there appears to be no processes in place at Max Tool to notify an individual customer about issues with their order. Since I don’t have a company purchasing account with them, I cannot comment about that process. They emailed me stating the tool shipped on the 8th, FedEx did not receive the tool until the 13th. Not sure how sitting on Max Tool's loading dock constitutes "shipped" but that is what they condsider shipped. FedEx received the tool, for shipping, on the 13th and it was delivered on the 19th, 11 days later.