Hanging up on your customers is not acceptable
Getting a hold of a customer service agent was a long, painful process. I was on hold for well over 30 minutes before anyone answered. My flight from LAX to MNL was changed twice (without my consent) and when I called to reschedule my flight, I was told my flight had already been changed so that was not an option. When I calmly tried to explain to the customer service agent that the flight was changed without me knowing, she continued to repeat her script not showing any concern for my issue. When I asked to speak to a supervisor, i was put on hold then she proceeded to hang up on me. My friend had called earlier and she experienced a similar situation with being hung up on as well. Our flight is in 48 hours and to have this happen has been stressful beyond words. I will honestly never fly with Air China again and am disappointed beyond words.